IT Help Desk Technician

Employment Type : Permanent
Salary :
Location :
Reference : LM23943
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Here in Osborne, we are working with an IT company based in Sandyford, County Dublin, Our Client is seeking an experienced IT Help Desk Technician to join their innovative team. This role is a great opportunity to join a forward-thinking company with the ability to work from home. Our client is focused on getting this position fill and will interview immediately.


  • Competitive salary based on experience
  • Based in Sandyford Business Park – Commuter benefits
  • Pension
  • Healthcare
  • Life Insurance


  • Ability to communicate clearly and effectively at all levels across the business
  • Associated project management & delivery, consultancy and post-support tasks as required for clients
  • Communication of client IT environment health and critical issues
  • Ensure understanding of underlying IT issues and assist / identify what needs to be done to resolve problems
  • Follow up with customers to ensure that their issues are satisfactorily addressed
  • Manage and track all support issues and ensure the appropriate technical individuals or teams are identified and informed so that a resolution can be implemented
  • Provide high-quality support, clear and precise documentation of client environments architectural / infrastructural design & configuration
  • Provide out of hours cover as necessary for client support issues
  • Provide world-class trouble shooting and technical support for clients


  • Previous experience in a L1 Support role
  • Ability to arrange and prioritize clients needs and tasks
  • Excellent IT Skill, Communication and organization skills.
  • Experience in problem solving situations

If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided

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