Learning Services Co-Ordinator

Employment Type : Permanent
Salary :
Location :
Reference : NE23069
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Description:

Our client who is in the business of education, are currently seeking an administrator to join their team in Co Louth. You will be part of a team that is recognised worldwide for the and services they offer. They are looking for a candidate to join their team and help them achieve our goals. You will serve as a point of contact for customers with queries about products services, providing excellent customer experience.

Salary

  • €30-32 DOE
  • Free Parking

Responsibilities

  • Acting as first point of contact for new and existing clients over the phone and by email
  • Provide a friendly and efficient service so as to encourage repeat business
  • Taking bookings and enquiries from clients via phone or e-mail, ensuring strict adherence to response times
  • Ensuring all enquiries are recorded on systems accurately and consistently
  • Ensuring a consultative service by questioning clients on their actual training needs
  • Preparing client proposals including course outlines, availability and costs
  • Ensuring accurate pricing is quoted and recorded on relevant systems
  • Following up on proposals submitted to clients in order to gain feedback
  • Ensuring appropriate authorisation documentation is collated prior to booking
  • Ensuring all bookings are recorded on systems accurately and consistently
  • Ensuring effective handover to co-ordinators
  • Managing customer expectations and all deliverable SLA's
  • Issuing client satisfaction forms
  • Co-ordinating external training requests from initial enquiry stage through to evaluation and feedback
  • Working with the team to help improve how we work

 

Skills and Experience

  • Prior relevant experience an advantage
  • Excellent IT skills to include spreadsheets and word processing
  • Excellent attention to detail
  • Excellent written English – spelling/grammar/punctuation
  • Methodical and thorough approach to work
  • Good at juggling tasks and prioritising
  • A great team player
  • A pleasant, confident telephone manner
  • Exceptional customer service skills
  • A relevant post Leaving Cert qualification would be considered beneficial
  • Minimum of 1 Year Experience in an Office Environment

 

To learn more about this fantastic role and company please apply through the link provided or alternatively call Naomi in confidence on 041 986 5058 or email at naomi.egan@osborne.ie

For more information on all of our current jobs visit www.osborne.ie

 

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